Ontario’s Alcohol and Gaming Commission has imposed a C$200,000 monetary penalty on Score Media and Gaming Inc., operator of theScore.Bet, after finding that it presented a customer with two cash-out offers that could not be honoured. The penalty was the maximum available to the regulator.
The action arose from a C$1,000 multi-leg parlay placed on March 14, 2025, covering NHL, NBA and NCAA basketball games played that day. The bet had a potential payout of more than C$1 million if every selection won.
After all but one leg had succeeded, theScore.Bet offered the player roughly C$380,000 to cash out. The player accepted immediately, but the transaction was rejected during automated verification after odds changed.
Four minutes later, the operator displayed a second cash-out offer worth almost C$100,000. That was also accepted immediately and was not honoured. The final leg of the parlay then lost, leaving the wager with no payout.
The AGCO registrar found that neither offer was achievable as it had been presented. The regulator alleged that this breached Standard 4.07 of the Registrar’s Standards for Internet Gaming, which requires information provided before and during gameplay not to mislead players or describe outcomes, prizes or features that cannot be achieved. The alleged breach was contrary to Section 3.8 of Ontario’s Gaming Control Act, 1992.
Karin Schnarr, the AGCO’s chief executive and registrar, said operators must ensure gaming opportunities are accurate and can be honoured as described. She said the maximum sanction showed that the regulator’s expectations were “not optional.”
PENN Entertainment said it had engaged with the AGCO throughout the process and remained committed to working constructively with the regulator. The company said it took seriously its responsibility to give customers a fair and transparent betting experience.
The sanction is separate from avenues available to individual players to resolve disputes, while operators remain responsible for handling complaints under Ontario and Canadian law. An operator served with an Order of Monetary Penalty may request a hearing before the independent Licence Appeal Tribunal within 15 days.
It is the second recent AGCO enforcement action involving Score Media and Gaming. In October 2025, the regulator issued the company a C$105,000 penalty over alleged failures to address a customer’s high-risk gambling, a separate matter concerning responsible-gambling and player-protection standards.
